This collection includes some of the best examples of FAQ page template designs as well as Wiki pages and web support WordPress themes. Support & FAQ Page Template Designs FAQ Page Template by Cody House. Check it out here. One of the main perks of this FAQ page template is the easy customization options it provides. How should questions for FAQs be formatted? An arrow after the last question, as an arrow is automatically inserted by the template when the page bakes.
First of all, I would like to thank you all on using my templates and giving me feedback. There are plenty of comments and emails sent to me everyday which are needed to be answered. Many of them are asking same questions, so I try to compile all similar questions into this Frequently Asked Questions (FAQ). You can read this FAQ below before submitting your questions.
How can I download your template? I put links for downloading templates at the middle or the end of each post. Usually they are bold words with filename/icon or word “here”.
You click it or right-click and save-as to start download the file. Why can’t I download the file? Check your browser settings. You have to make it to allow pop-ups window, or you can try to download from other browser.
What excel version I need to run your template? Based on my experience, my templates will working properly in excel 97 – 2007 version. Start from year 2010, most of my templates are created using Excel 2010 version. They are will work properly in excel 2007 and above version, where you can see the excel file extension is difference (.xlsx). Why the excel function not working properly? Many of my excel templates require a minimum Excel 2007 version running on Windows. It means, if you are using with other OS and Excel, it could be some incompatibility functions where they are not supported in lower Excel version or OpenOffice calc (conditional formatting formulas, a few array functions), Excel for Mac (button, slider or selection box function).
Some are still working well when you convert it to your Excel version some are not. Why your template shows “#name” in some of its cells? I made many templates that required the analysis toolpak add-ins to be active. You should activate the analysis toolpak add-ins to make all the excel formulas working well. You can activate the analysis toolpak by following several steps below: Excel 2003 Menu Tools Add-Ins Tick Analysis Toolpak Ok Excel 2007 Menu Excel Options Add-Ins Select Analysis Toolpak Go Tick Analysis Toolpak Ok You probably need the original microsoft office installation if you have problem on activating the add-ins. If the add-ins is active and you see that there is no change happened, close your microsoft excel and open it again. Why you protect some of your templates?
There are two reasons why I protect my templates. First, to protect the formula inside the template to be changed unintentionally.
Second, to protect the template to be used by other parties without permission. Almost all of my formulas are original, where it took several hours to find the correct excel functions to implement the logic. I know that some of you will need to see the function for learning purposes, but there are others that will use my templates to be claimed as their creation without giving me any credits. You will find some templates that have similar layout and function like my templates but claimed by other parties. Can I have the password? Can I pay you for the password?
Except for those that have options to pay for password or pay for the unlocked versions. Can you help me with excel problem? I will help if I could. Just send me email and I will answer and try to solve your problem. The main issue is time, since I cannot read and answer it directly due to my time limitation. Can I pay you to do some excel projects? Not this time.
I just don’t want to be bounded by some order obligation because of my time limitation. But, I will probably do it for a fee if it is based on my current templates and need a minor modification which require a few hours to complete it. Can you do some modification? Can I pay you to do some modification?
I have a very limited time on doing this excel template. If the modification will be useful for all users, I will make it. If it is not, I will see the possibility, depend on its complexity, for a fee but I can’t give you a promise. Why it takes so long for you to answer my comments?
I am sorry guys. The reason is the same, my time limitation. But, if you need urgent help, just mail me, I will answer and try to solve your problem. Can I have the English Premier League Fixtures template? FA has protected everything about English Premier League including its fixtures. So, if I want to use their fixtures and distribute it, FA required me to pay for a license which is not cheap. Even yahoo has to pay FA for displaying the fixtures in Yahoo site.
So, I am really sorry that I cannot make and distribute it for free. Can I advertise on your site? Can we exchange links?
Thank you for your interest, but at this point of time, I do not exchange links.
If there were an award for “webpage that customers visit most and website owners think about the least” – the FAQ page would likely come in close second to the. In a way, the FAQ page is simply a Miscellaneous content stuff page or a “every other website has one, so we should too” pagethat customers look at.
Many content strategists argue that you. But FAQ pages have been around for so long that customers usually hunt for them.
I mean – just think about it as a user. What do you like to click on when researching a product line? Do you like reading through FAQs? They can serve a very useful purpose if you think through them step by step.
Here’s some starting points & FAQ page best practices to use when creating your own website’s FAQ page. What is an FAQ Page? An FAQ page is a webpage dedicated to listing and succinctly answering frequently asked questions from website visitors. FAQ pages have been around since before the modern commercial Web. They originated on Usenet groups both as a navigational tool and as stand-alone curated content. Ecommerce websites adopted the format, especially since online buyers could not physically examine products or talk to a sales rep.
Usually they are formatted with drop-downs, long-lists, bullets or other unique formatting. Unfortunately, FAQ pages have also been used for miscellaneous catch-all content pages or as band-aids for bad user experience. Should I Have an FAQ Page? Ideally, your website would answer all customer questions as they crop up.
The best user experience anticipates and solves problems before the user has to solve the issue themselves. Think about little scroll overs and text within buttons that frame expectations. That said, FAQ pages are a known-page for users. It can be a nice reassurance for customers — there if they need it, but hopefully they don’t have to actually use it. Really, it comes down to three questions.
Are there frequent questions your customers are asking that can’t be easily addressed in an existing section of your website?. Is your sales/service team (or your own inbox) constantly dealing with recurring with product and service questions?. Are there outlier customers & use cases that would distract from your target audience if you addressed them in your primary content (ie, death by footnotes)? If so, an FAQ page is for you. Don’t create another page as a band-aid for bad website content or for the sake of having one.
If your site can answer questions without calling it out on a separate page, then bite the bullet and just fix your website copy. FAQ Page Best Practices So what makes a good FAQ page? Like most marketing questions – it depends. You have to break the problems down into components and solve each issue for your website. Here are common starting points for structuring your page. Find & answer real questions You need to answer real questions. If you can anticipate a question – then you should figure out a way to answer it within your existing content when that question will crop up.
Inventing questions for the sake of answering them creates confusion and noise. In fact, if you have ever chatted with customers, usually the questions they ask are totally different than the ones that you’d expect. If you want to create educational content – then create proper educational content (ie, a Buyer’s Guide or a How To post).
Don’t shoehorn a buyer’s guide into an standalone FAQ page. You can find these from a variety of sources: your sales/customer service department, a feedback form on your website, or even your own email. You can also check out your social media channels — people love asking questions on a business’s Facebook page! Make questions relevant & timely Your customers shouldn’t be asking the same questions over a long period of time. Either solve them within your website content or make sure you’re updating your FAQ page frequently to address new questions that arise, or to account for seasonality changes if those affect your business. Be clear & concise Keep questions & answers simple.
![Free faq templates Free faq templates](/uploads/1/2/5/4/125499031/561341582.png)
Make sure the questions are clearly worded and the answers focus on providing a solution, not creating more questions or options. Once you have your questions and answers down, you’ll want to put some thought into how to organize your FAQ page. If you’re lucky, you may just have five basic questions that need answering. In that case, a standard FAQ will do. But, if you’re like the many brands who have questions upon questions on their FAQ page, you’re going to want to organize the information to provide the best user experience possible for your visitors. The goal is to make sure they can find the information they’re looking for quickly and easily. Batch questions together You want your FAQ page experience to be seamless.
So, consider organizing your questions by category with noticeable headlines, so customers can easily jump to the section they’re looking for. Ex: Put answers further down the page grouping questions together at the top of the page to provide users with easy scanning. You can then duplicate the questions with answers at the bottom of the page, and use the “jump” feature to move your users to the answer once they click a question. Ex: Link out to external sources While you don’t want to send customers in circles, an FAQ page can be a great place for internal linking. Just make sure that whatever you link to supplements your answer, not speaks for it.
Ex: Getting the Most out of Your FAQ Page Now that you’ve got your best practices down, it’s time to go a bit deeper. An FAQ page is filled with opportunities if used the right way. Here are just a few tips, tricks, and ideas on how to get the most out of your FAQ Page: Use custom retargeting When users hit your FAQ page, you have a unique audience at your fingertips. Some of these visitors need just a bit of reassurance that they’re making the right choice before converting, but they do have a high intent to buy. So, go ahead and create a that pitches a demo/sample or free return. Reassure them by letting them try out your product/service with no strings attached. Target Google Rich Answers If you haven’t noticed – Google has been.
Because of their question/answer structure –. Emphasize education Remember how I mentioned linking out to supplementary content? Using your FAQ page as an educational tool is an excellent way to help your visitors become better informed about your brand and the problems you solve.
When answering a question, try linking out to an article that expounds on the issue you’re solving. When you orient everything towards education your customers, you’ll be surprised how much it can increase trust in your brand. Ex: Build your brand’s voice Although you’re being clear and concise, the FAQ page is still a great opportunity to build out your.
Keep in mind that an FAQ page is a customer service touchpoint, meaning it’s often where customers are frazzled or in the worst of times – frustrated. This is an opportunity to show that your business handles that with kindness and consideration.
Or, if you’re like Cards Against Humanity, it’s the time to let your caustic nature shine. Ex: Extra Inspiration Need more inspiration? Here are three examples of company FAQ pages that are hitting all the marks: Organization & Education The “help center” on is organized well. Notice how the top section is categorized by question category, while the bottom is broken out by resources, actions, and popular devices. Plus, the search feature helps users find answers even faster.
Optimal User Experience With its top questions categories, educational assets, search function, and, is making sure its customers have access to all the information they need. Product & Service Focused is broken out by product type and various actions customers may have questions on (like orders). This unique organization is a great example of an approach that works for Weber’s audience, but may not work for (like the Gap). Conclusion & Next Steps Your FAQ page shouldn’t be a crutch for bad design and boring content.
It should be an opportunity for educating your customers and providing them with valuable information. In order to get there, start by doing some in-depth research on what your customers really want to know. Then, organize those questions and answers on a way that makes sense for your site and business structure.
![Format Format](http://powerpoint-image.crystalgraphics.com/templates/frequently_asked_questions_concept_using-23283.title.jpg)
Lastly, make sure you look for opportunities to link to educational resources and to infuse your brand voice and personality into the copy. After all, this is a customer service touchpoint. You want the experience to make your brand — not break it. Be sure to explore other related posts on “oddball” pages such as, and others below.